this is the Selftrade logo

• 1. Introduction

The terms and conditions below cover your use of the electronic trading facility provided by us and any other third party. These apply to your use of the Website and are supplementary to your General Terms and Conditions between you and Selftrade (we, us).

• 2. Personal Identification Number (PIN) and security

Each Selftrade account is set up with one account number and PIN. You (together with any joint holder or any person you so authorise) are the sole user(s) of your account number and PIN. This means that you (and any joint holder or authorised user) will be responsible for the security and use of your account number and PIN. We hold you responsible for all transactions that arise from their usage. In the case of Investment Clubs, you acknowledge and agree that the lead investor is responsible for the confidentiality and use of the account number and PIN.

• 3. Your responsibilities

As a condition of being approved to use Selftrade trading facilities you will immediately notify us by secure message or by telephone if:

• (a) you have placed an order using our electronic trading facility and you have not received a confirmation;
• (b) you have dealt and you do not receive a confirmation (in any form) of the order, its execution or cancellation within the expected timeframe (whether through hard copy, electronic or verbal means);
• (c) you have not received, within the expected timeframe, an accurate contract note in respect of a transaction under a dealing account
• (d) you receive a confirmation or contract note for an order, transaction or order you did not place;
• (e) you become aware of any inaccurate information in your account balances, annual statements and tax vouchers, investments held or transaction history or personal data relating to any account, or
• (f) you become aware of any loss, theft or unauthorised use of your account number or PIN.

You will be held liable for any transactions that take place prior to us receiving such notifications. We will not be responsible for any losses or expenses you incur resulting from such events listed above which are beyond our control or for any other losses or expenses which may result from your inability to access the website or delay or failure in sending orders or instructions.

• 4. Suspension or termination of services

We will do all we can to ensure that the Website is available for trading online but we do not promise that access to the Website will always be available. By using our services you agree that we have the right to suspend or terminate your access to the trading services where we reasonably consider this necessary or desirable due to reasons outside our control, such as:

• (a) any system problems beyond the immediate control of Selftrade or its service providers, including internet faults and electrical supply problems;
• (b) routine or emergency system maintenance of the website or system upgrades;
• (c) any relevant exchange or clearing house fails to perform its obligations or suspends its services for any reason; and
• (d) any other event or circumstance beyond the control of Selftrade or its service providers, including market volatility.

Where reasonably practicable, we will try to give you advance notice on the Website but this may not always be possible.

• 5. Provision of market and third party data

You agree that the news, prices, opinions and other information provided to you through the Website (directly or indirectly through a third party) are for your personal use and that you will not publish or re-transmit that data. Selftrade represents such information is obtained from sources believed to be reliable, are provided solely for your convenience and that no guarantees are made by Selftrade as to their accuracy, completeness or timeliness or of any opinions expressed therein. In using these data, you agree to comply with the conditions of use specified by the third parties; more information can be found under the Information and Data Providers part of the Important Information Section.

• 6. Web pages

All web page contents, including layout, source text, and software are owned or licensed by Selftrade, except where otherwise indicated. You may copy, reproduce, modify, reformat, download or temporarily store extracts from the Website or information made available to you through the Website, for your own personal use to help you use our products or services, provided that you do not alter anything (including any copyright, trade mark or other notices you are provided with) and that you do not publish, transmit or otherwise reproduce that information in any format to any third party. You may not use the information in any other way, including using a part of the Website or any other website or providing a link to the Website and using the information for commercial purposes, without our prior written consent.

The creation of links to these pages from other areas of the World Wide Web or Internet is expressly forbidden without the previous written permission of Selftrade. No part of these pages can be used in other web pages and nor should complete pages be used within the framesets of other websites.

• 7. Transactions

If we receive and have accepted an order from you within the time for a fixed quotation, we will do all we can to execute your order in accordance with that quotation. While every effort will be made to meet that quotation, you acknowledge that the market quote for the security may have moved (either against you or for you) during the time between accepting the quote and the execution of your order. We may, in certain circumstances (for example legal, regulatory or market reasons), decline to accept your orders or we may place certain restrictions on your account; we will attempt to give you prior notice and reason for this but it may not always be possible. All transactions will be subject to the applicable rules, regulations, customs and usages of the relevant exchange or market where executed.

You should bear in mind that not all investments can be traded by us or held in your account, and that some types of account, such as an ISA or CTF, have restrictions laid down by H M Revenue & Customs on the types of investments that can be held in them. You can identify those investments that we can trade by the "trade tick" shown against them in the market data pages of the Website. If in doubt do call our Customer Services team for confirmation. This is particularly relevant when arranging to transfer an account or individual investments from another service provider.

All investments are held in nominee name and hence your name will not appear on the shareholder or fund holder register. From time to time changes may be made to the investments we and our Custodian can hold and/or trade. This is particularly relevant in the case of Funds. In the event that investments you already hold in your account can no longer be accommodated, we will, where possible, let you know in advance and explain your options; generally these will be to sell that particular holding or ask us to transfer the holding back into your own name and thereafter liaise direct with the company registrar/Fund Manager.