Security of your personal information and data has always been of paramount importance to us and we operate rigorous internal controls to ensure your data remains secure and confidential.

In addition to the steps we take to protect your identify and your personal details, there are some simple steps that you can take to help protect your personal information:

• Always make sure you are using a secure internet connection to connect to your service provider. Look for 'https' at the beginning of the address and the 'padlock' symbol.
• Avoid using the 'remember my password' option, especially if you are using a shared computer such as a work pc, internet café, public library or other public networks.
• Ensure that the anti virus software for your personal computer is always up to date.
• Keep your browser (e.g. Internet Explorer) and operating system (e.g. Microsoft Vista) up-to-date by automatically downloading service upgrades: these often include security measures to counter newly-discovered threats.
• When accessing the internet via your mobile phone, consult your service provider about security measures.
• When accessing our website consider entering your PIN using our 'virtual keypad', which helps to avoid the possibility of "keystroke logging".
• Be vigilant against hoax calls or e-mails. When Selftrade contacts you, we will always identify ourselves and provide contact names if you would prefer to call us back. We won't discuss any details of your account via email; rather the secure message facility provides a safe and secure means of communication for these purposes.
• Never fully disclose your Personal Identification Number (PIN) to anybody, even a member of our staff. Selftrade will never ask you to provide all of the digits of your PIN at the same time, and you should be suspicious of anyone who makes such a request.
• Consider changing your PIN on a regular basis, as you would other passwords.
• If at any time you think your PIN has been compromised change it immediately online by logging into your secure account and using the 'change pin' tab under Admin.
• Regularly check both your online statement and dealing history to ensure that there are no unfamiliar transactions and tell us immediately if you have any concerns.
• Always ensure that you notify us in writing of any change of address when you move house.
• Shred all documents that contain personal information.
• Check your personal credit file by requesting a copy from credit reference agencies, such as Experian, Equifax and Callcredit; there will usually be a charge for this.
• In the event you have any concerns regarding your account or feel your account has been compromised, please contact our Customer Service team immediately on 0845 0700 720. (We are here from 07.45 to 19:00, Monday to Friday, and from 14:00 to 18:00 on Sundays.)

You can find further useful information about protecting your identify, both online and offline, from many sources including:

The Office of the UK's Information Commissioner
Get safe online
The Home Office - re Identity theft
Direct.Gov.UK website re identity theft
Ofcom - mobile internet security
Microsoft

Some internet security product providers:

AVG
McAfee
Norton
ZoneAlarm

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