• 1. Your Personal Identification Number (PIN)

  If you choose to access the secure dealing areas, which are designed for account holders only, you are only able to access these with your account and selected PIN (which only you and any joint holder should know). Your PIN should never be shared with anyone else and we recommend that it is changed frequently (at least once a month).

  Because we cannot guarantee the confidentiality of information sent on the Internet you should never send your account number or PIN via e-mail. Should you wish to contact us it is preferable for you to do so via a secure message facility within the secure website using your account number, which is encrypted and offers greater confidentiality.

• 2. Mailings to you

  Occasionally, we may email you with details of new products and services or offers. Should you not wish to receive these emails, you can request to be removed from our mailings by either replying or sending an email to unsubscribe@selftrade.co.uk with "unsubscribe" in the subject field. If you have registered more than one email address with Selftrade, please list all of your email addresses to be removed from our mailings in the body of the email.

• 3. Data Protection

  The Data Protection Act 1998 (“the Act”) regulates the processing of personal information or data. The Act seeks to protect the rights of individuals by (1) setting out the conditions under which the processing of personal information is lawful, (2) the rights of data subjects and (3) the standards of quality that must be maintained. Selftrade is committed to respecting the rights of data subjects and complying with the Act.

  The information given to us by you may contain your or another person’s personal data (“the personal information”). By applying for our services or entering into any agreement with us, whether or not you become a customer, you acknowledge that, in order to process any instruction or enquiry and carry out actions related to any enquiry and/or marketing by us (“the Purpose”), we may use, store or otherwise process any personal information, including that provided by you to us in making any application for the Selftrade service under the agreement between us and you for the provision of the Selftrade service to you, or otherwise in conjunction with your subsequent use of the Selftrade service. You confirm that you are entitled to disclose information about any third party named on an Application Form. You freely consent to the processing and disclosure of your personal information for the Purpose.

  The Purpose mentioned above will also include:
  

  • (a) providing the Selftrade service to you, administering your Selftrade account and any agreement between us for the provision of the Selftrade service,
  • (b) providing services ancillary to any such agreement or service,
  • (c) marketing to you of financial services and products.
  • (d) the release of your name, address, e-mail address and telephone number to market research organisations for the purpose of confidential market research surveys carried out by post, telephone or electronically on Selftrade's behalf,
  • (e) the compliance with a request you make of us,
  • (f) assessment of financial standing, which will include verification of identity checks, with a credit reference agency,
  • (g) the transfer of information to the Official Receiver or appointed insolvency practioner(s) for the administration of your account if we receive notice of or are informed of your insolvency or bankruptcy or of any insolvency proceedings/arrangements;
  • (h) any use of your personal information to comply with legal or regulatory obligations.

  Should the Purpose for which Selftrade uses your personal information change, this page will be updated and a notice will specify the changes. You will have the option to decline to have your personal data held for such changed purposes by notifying us at compliance@selftrade.co.uk.

  We may transfer or disclose personal information to any company within the Société Générale Group, our professional advisers and to such other parties as we consider may assist in the administration of the Selftrade service or the provision of other related services. These parties may be located anywhere in the world. We may also disclose personal information if we are required to do so by law or are requested to do so by FSA, the LSE, PLUS Markets or any other regulatory authority in any country. If you receive any savings income from us, your details and the details of your income will be reported to HM Revenue & Customs as required under the EU Savings Tax Directive.

  In carrying out an assessment of your financial standing with a credit reference agency, we may also use the services of other companies in our Group. We currently use the services of Squaregain Limited.

  For the Purpose described above, personal data may be processed in countries which do not have data protection laws that are as comprehensive as those in the UK.

  Personal data will be retained for a reasonable time after enquiries are received by Selftrade (whether or not an agreement is subsequently entered into) and/or for a reasonable time after any resultant action or agreement has expired. This extends to the retention of such information by Selftrade and/or any company within our group.

  You have the right, upon payment of a fee, to receive a copy of the information we hold about you to the extent that it constitutes your personal information. For more details please write to the Data Protection Officer at Selftrade, Boatman’s House, 2 Selsdon Way, London E14 9LA. If you have any queries on this statement you can contact us at compliance@selftrade.co.uk

• 4. Cookies

  When you use our website, information will be stored or accessed on your computer (also known as ‘cookies’). Cookies are blocks of text placed in files on your computer's hard drive when you visit a website and which contain information to identify you. Selftrade uses cookies to track our online marketing activity and to ensure that when you login into the My Account secure area of the site, we maintain your confidentiality and security. To learn more about cookies, please read our FAQs. A cookie does not contain any personal information unless it is attached to personal information collected another way, such as by means of an Application Form. You have the right to refuse such cookies. However, since access to the secure site, including personal accounts, relies on us being able to identify you, refusing the use of cookies means that we will be unable to provide you with further access to our services.

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